Ready to discuss your technology needs? Our experts are here to provide personalized solutions and answer your questions with professional service and support.
We're here to answer your questions and provide solutions tailored to your needs.
24/7 support available for all our customers and potential clients.
Email, text, call - reach out at a moment's notice.
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed
Enterprise Clients: 24/7 availability
Consumer Clients: Next business day response
Common questions about reaching our team and service requests.
For immediate assistance, call us at (404) 996-8501 during business hours. For detailed inquiries or non-urgent matters, use our contact form or email us directly at contact@precisionbuildsus.com.
Enterprise clients with active SLA agreements have access to our 24/7 emergency support line.
Yes, we offer complimentary initial consultations for all potential clients. This includes:
• 30-minute phone or video consultation to discuss your needs
• Basic system assessment and recommendations
• Project scoping and preliminary cost estimates
• No obligation quotes for custom builds or enterprise solutions
Absolutely! We provide on-site services for both residential and business clients. On-site visits include system diagnostics, installations, network setup, and consultation services.
Service areas cover the greater Atlanta metropolitan area. Travel fees may apply for locations outside our standard service radius.
Select "Custom PC Build Quote" from our service request form and provide details about:
• Intended use (gaming, content creation, business, etc.)
• Performance requirements and budget range
• Any specific components or brand preferences
• Timeline for completion
We'll respond with a detailed quote including component specifications, pricing, and build timeline.
Our enterprise services include:
• Server deployment and configuration
• Network infrastructure design and implementation
• Managed IT services with 24/7 monitoring
• Cloud migration and hybrid solutions
• Security assessments and implementations
• Disaster recovery planning
Contact us to discuss your specific enterprise requirements.
Yes, we offer secure remote optimization services including:
• System performance tuning and cleanup
• Software installation and configuration
• Security updates and patch management
• Network troubleshooting
• Data backup setup and verification
All remote sessions use encrypted connections and require your explicit permission.
Response times vary based on priority level:
• Standard: 2-3 business days for detailed response
• Priority: 24-48 hours for initial response
• Urgent: Same business day response
• Emergency: Immediate response for enterprise SLA clients
Phone calls during business hours receive immediate attention.
Emergency support is available for:
• Enterprise clients with active SLA agreements (24/7)
• Critical system failures affecting business operations
• Security incidents requiring immediate attention
• Data recovery situations
Consumer clients can request urgent assistance, which will be addressed within the same business day when possible.
Messages received outside business hours are processed first thing the next business day. For enterprise clients with SLA agreements, emergency contact procedures are available.
We monitor our systems regularly and will respond to critical issues as quickly as possible, even outside normal business hours.